Parallels H-Sphere Reseller Guide

Restoring Accounts

(version 3.0 and up)

 
 

In Parallels H-Sphere 3.0 and up deleted accounts are not completely erased from Parallels H-Sphere. Information about deleted accounts and their resources is stored in the deleted_account_xmls of the system database, and the account data is represented in User Migration XML notation.

To restore accounts:

  1. Go the Search menu and choose Deleted Accounts:
    You will see the list of deleted accounts.
  2. Click the Restore account icon in front of an account to be restored. This will create a new account with a new account id (not with the deleted account id) but of the same structure that the deleted account. Note that deleted account data does not include the account's Web/mail/database content, so you need to manually copy the content from the backup once the account is restored.

Account can be restored only if exists more than 10 minutes. Parallels H-Sphere considers an account as created if it's more than 10 minutes old.

 



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